DXT3 Wireless & Wired

Support Resources

 

PD3DXT3-WR / PD3DXT3

FAQs

How do I grip the DXT mouse?

Start by placing the tip of the ring finger over the black plastic triangular area beneath the bottom click button. The remaining finger tips and thumb will naturally position themselves on the first half of the front and back mouse surfaces, respectively, with the pinkie finger tucked in. The fingers should be comfortably curled (e.g. holding a pen) versus extended or lying flat.

The resulting hand and finger posture facilitates precision movements and avoids the fingers being placed one upon the other and coming into contact with the cable. It should be noted that the body of the mouse is not placed parallel to the side of the keyboard but at an angle to the side of the keyboard.

What operating systems is the DXT3 compatible with?

The DXT is designed to work on all USB operating systems including Windows, Mac OS X and Linux.

I lost my dongle, can I get a replacement?

Yes, we offer replacement dongles for wireless DXT mice. Please contact sales@kinesis.com. See the Troubleshooting section below for instructions on pairing the new dongle with your mouse.

How do I use my DXT with my left hand?

Simply tap the “R” switch on the back of the mouse to switch between left and right handed modes.

How do I charge the wireless DXT mouse?

Connect the includes micro-usb charging cable to the mouse and an available USB port on your computer. The DXT’s rapid-charge system was designed to be charged from a PC, not from another charging devices which could lead to damage.

A full-charge (120 minutes of uninterrupted charging) should last approximately 1 month with normal mouse usage. To extend your battery life, use the on/off switch on the underside to turn the mouse off when not in use.

How do I change the cursor speed?

Press the left button on the back of the mouse to cycle through the four speed settings of (800 | 1200 | 1600 | 2400) until you find the one that is right for you. The higher the sensitivity, the more the cursor will move in response to hand movements.

Does the wireless DXT require a bluetooth connection?

No, the wireless DXT uses RF-wireless technology. Simply plug the included RF “dongle” into an available full-size USB port on your PC

Does the DXT require any special drivers?

No. However, the DXT3 offers a programming engine (Windows only) that allows you to remap basic mouse actions to any of the 6 buttons. Click here DXT 3 Engine and choose between “Wired” or “Wireless”.

What type of charging cable does the DXT wireless use?

The DXT wireless utilizes a USB C charging cable.

Troubleshooting

If your DXT3 ergonomic mouse is not working as expected please reference the FAQs above and the Troubleshooting Tips at right. If your issue persists, please submit a Trouble Ticket using the link at the bottom of the page.

My wired mouse isn't working

Before you submit a trouble ticket, try connecting the mouse to another computer. If the mouse works on another computer it suggests there is a problem with the original computer. Try reconnecting the mouse and restarting your computer. If that doesn’t work, try removing any custom mouse drivers you may have downloaded for other mice which could be affecting the DXT. If the mouse doesn’t work on the other computer, it suggests there may be a failure with the mouse itself. Please submit a trouble ticket using the link at the bottom of the page.

My wireless mouse isn't working properly

Confirm DXT Mouse has a battery charge. DXT Mouse will flash the R LEDs when the battery is low. Connect USB C charging cable, the R LEDs should light up to confirm charging.

Try reconnecting your DXT Mouse to another computer. Does it work?

Make sure you have not downloaded another mouse driver to your computer. It may affect your DXT Mouse

Try reconnecting your DXT Mouse and restarting your computer.

Before you submit a trouble ticket, try connecting the mouse to another computer. If the mouse works on another computer it suggests there is a problem with the original computer. Try reconnecting the mouse and restarting your computer. If that doesn’t work, try removing any custom mouse drivers you may have downloaded for other mice which could be affecting the DXT. If the mouse doesn’t work on the other computer, it suggests there may be a failure with the mouse itself. Please submit a trouble ticket using the link at the bottom of the page.

 

I need to pair my mouse with a replacement dongle

For DXT Mouse 3 SN: DXTFXXXX:
Follow these steps to pair
1. Turn the mouse on.
2. Press the scroll wheel and right-click for four seconds and the release.
3. Plug the dongle into your computer

Videos

Warranty

All DXT mice are backed by a TWO YEAR limited warranty

Submit a Trouble Ticket

Not finding your answer?

Submit a trouble ticket and a support technician will respond to you in a timely manner.

Submit a Ticket

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