Freestyle2 (USB)

Support Resources

 

KB800  |  KB820  |  KB830

FAQs

What do the four LED’s on the top right of the keyboard indicate?

Caps Lock, Num Lock, Scroll Lock and Fn. When the Fn light is illuminated it means that the keyboard is in the secondary (“embedded”) layer and each key will produce secondary key actions legended in blue.

My pivot tether, can I get a replacement?

Yes, replacement Pivot Tethers can be purchased from the Kinesis Store.

Can I change the hotkeys or create custom layouts on my Freestyle keyboard?

No. The Freestyle keyboard is not programmable. If you are looking for a programmable split keyboard, checkout the new Freestyle Pro.

Will the Freestyle2 PC work on my Mac?

The hot-keys on the left side of the Freestyle will only work with the specific operating system it was designed for. If you connect a PC Freestyle2 to a Mac the hot-keys will not work, however as a work-around you can swap Ctrl with Command in the operating system which will allow the hot-keys to work:

Go to System Preferences/Keyboard/modifier keys (make sure the selected device is for the Freestyle keyboard (KB800PB)). Swap Ctrl with Command. Now the hot-keys will work as intended. This will also make the individual Ctrl keys behave as Command keys, which makes more sense on a Mac.

Do I need to install any software or drivers?

No. The Freestyle keyboard is recognized by the operating system as a standard USB device and thus loads the default keyboard driver on the operating system. The Freestyle2 keyboard is plug & play.

Troubleshooting

If your Freestyle2 is not working review the Troubleshooting Tips at rights. If you still need help, use the link at the bottom of the page to submit a Trouble Ticket.

 

Right side of keyboard is typing numbers

The Freestyle PC keyboard has an embedded numeric 10-key on the right side of the keyboard. When the keypad key is on, as well as Num Lock, the keys on the right side will produce numbers. Simply press and release the “Fn” key (bottom left of the keyboard) to toggle on and off.

Single dead key

If your keyboard has a single dead key, it may be worth removing the keycap and spraying canned air to make sure there isn’t any dirt or debris causing the key to fail. A trick to remove the keycap is to use two paper clips- bend them in the shape of a hook or “J” and pull the keycap straight up) and spray canned air inside the key switch to remove any dirt/debris. If there appears to be any sticky residues on the keycap or on the key switch, try to clean the area as best as you can (usually a damp paper towel is good enough).

If the key still does not work, please submit a Trouble Ticket.

Multiple dead keys

If your keyboard has multiple dead keys, likely there is a short in the keyboard and requires a repair. Please submit a Trouble Ticket.

Keyboard doesn’t work at all

Check keyboard connections. Make sure the keyboard is connected directly to a USB port on the computer. For testing purposes, do not use a USB hub, docking station or KVM switch. Connect direct. Reboot computer. Press the Fn key and see if the LED light turns on or not. If the light turns on, it indicates power is received. If the LED is not turning on, that indicates a physical problem with the keyboard.

You can also try connecting the keyboard to a different computer (preferably a different brand and/or model) and see if you can reproduce the problems or not.

 

Installing Accessories

Warranty

The Freestyle2 is backed by a two year limited warranty

Submit a Trouble Ticket

Not finding your answer?

Submit a trouble ticket and a tech support agent will respond to you within one to two business days

Submit a Ticket

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