DXT2 Wireless & Wired

Support Resources

 

PD7DXT-WR / PD7DXT

FAQs

How do I grip the DXT mouse?

Start by placing the tip of the ring finger over the black plastic triangular area beneath the bottom click button. The remaining finger tips and thumb will naturally position themselves on the first half of the front and back mouse surfaces, respectively, with the pinkie finger tucked in. The fingers should be comfortably curled (e.g. holding a pen) versus extended or lying flat.

The resulting hand and finger posture facilitates precision movements and avoids the fingers being placed one upon the other and coming into contact with the cable. It should be noted that the body of the mouse is not placed parallel to the side of the keyboard but at an angle to the side of the keyboard.

What operating systems is the DXT2 compatible with?

The DXT is designed to work on all USB operating systems including Windows, Mac OS X and Linux.

I lost my dongle, can I get a replacement?

Yes, we offer replacement dongles for wireless DXT mice. Please contact sales@kinesis.com. See the Troubleshooting section below for instructions on pairing the new dongle with your mouse.

How do I use my DXT with my left hand?

Simply tap the “L/R” switch on the back of the mouse to switch between left and right handed modes.

How do I charge the wireless DXT mouse?

Connect the includes micro-usb charging cable to the mouse and an available USB port on your computer. The DXT’s rapid-charge system was designed to be charged from a PC, not from another charging devices which could lead to damage.

A full-charge (120 minutes of uninterrupted charging) should last approximately 2 weeks with normal mouse usage. To extend your battery life, use the on/off switch on the underside to turn the mouse off when not in use.

How do I change the cursor speed?

Flip the mouse over and tap the DPI button on the underside to cycle between the four sensititivity levels (500 | 1000 | 1500 | 2000) until you find the one that is right for you. The higher the sensitivity, the more the cursor will move in response to hand movements.

500: 1 Flash

1000: 2 Flashes

1500: 3 Flashes

2000: 4 Flashes

Does the wireless DXT require a bluetooth connection?

No, the wireless DXT uses RF-wireless technology. Simply plug the included RF “dongle” into an available full-size USB port on your PC

Does the DXT require any special drivers?

No, neither DXT Wireless or Wired require any special drivers.

Troubleshooting

If your DXT2 ergonomic mouse is not working as expected please reference the FAQs above and the Troubleshooting Tips at right. If your issue persists, please submit a Trouble Ticket using the link at the bottom of the page.

My wired mouse isn't working

Before you submit a trouble ticket, try connecting the mouse to another computer. If the mouse works on another computer it suggests there is a problem with the original computer. Try reconnecting the mouse and restarting your computer. If that doesn’t work, try removing any custom mouse drivers you may have downloaded for other mice which could be affecting the DXT. If the mouse doesn’t work on the other computer, it suggests there may be a failure with the mouse itself. Please submit a trouble ticket using the link at the bottom of the page.

My wireless mouse isn't working properly

Confirm the mouse has a battery charge. The mouse will flash the L/R LEDs when the battery is low. If you suspect the battery maybe low, or even dead, connect the charging cable between the mouse and your PC for 120 minutes to restore the mouse to a full charge. The L/R LEDs will illuminate steady when the batter is charging. When the battery is fully charged, the L/R LEDs will turn off.

Before you submit a trouble ticket, try connecting the mouse to another computer. If the mouse works on another computer it suggests there is a problem with the original computer. Try reconnecting the mouse and restarting your computer. If that doesn’t work, try removing any custom mouse drivers you may have downloaded for other mice which could be affecting the DXT. If the mouse doesn’t work on the other computer, it suggests there may be a failure with the mouse itself. Please submit a trouble ticket using the link at the bottom of the page.

 

I need to pair my mouse with a replacement dongle

The process for pairing a DXT mouse with a replacement dongle depends on what generation mouse you have. Flip the mouse over and take note of the last 5 digits of the serial number.

Serial Number: 07,001 – 09,000

  1. Download Pairing Program Version 1 for Windows:
  2. Switch off the mouse
  3. Plug the new USB dongle into the PC
  4. Switch on the mouse
  5. Run Pairing Program Version 1 and click “PAIR”
  6. Press and hold the upper button and scroll wheel
  7. The Pairing Program will display “Pairing” and then “Success”

Serial Number: 09,001 – 19,999

  1. Download Pairing Program Version 2 for Windows
  2. Switch off the mouse
  3. Plug the new USB dongle into the PC
  4. Switch on the mouse
  5. Run Pairing Program Version 2 and click “PAIR”
  6. Press and hold the upper button and scroll wheel.
  7. The Pairing Program will display “Pairing” and then “Success”

Serial Number: 20,000 and above 

  1. Switch off the mouse
  2. Plug the new USB dongle into the PC
  3. Switch on the mouse
  4. Place mouse next to the USB dongle
  5. Press and hold the left, right, and scroll wheel buttons at the same time for 5-10 seconds

Videos

Warranty

All DXT2 mice are backed by a TWO YEAR limited warranty

Submit a Trouble Ticket

Not finding your answer?

Submit a support ticket and a trained agent will email you within one to two business days.

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