The Advantage360 Professional users Bluetooth Low Energy  (“BLE”) wireless connectivity technology between the left and right modules, and the left module and the host computer. Compared to “Classic Bluetooth”, Bluetooth Low Energy is intended to provide considerably reduced power consumption and cost while maintaining a similar communication range. All major mobile and desktop operating systems natively support Bluetooth Low Energy, but desktop performance for BLE tends to lag behind Classic Bluetooth presently.

Our customers report the best performance on Linux machines, with Windows second, and Mac lagging in third. Some users have reported issues connecting (or staying connected) to their PC (especially Mac). Bluetooth can be quirky and ZMK is improving but not perfect. Some issues can be exacerbated by bad practices and environmental variables. Operating System updates can change Bluetooth drivers or settings which can cripple connectivity until we are able to push out a patch. Defective keyboard hardware is possible, but rare.

If you are having difficulty, try deleting the connection and re-pairing the keyboard to the host device from scratch. Deleting the connection is a two step process that involves 1) Clearing the connection for the desired Profile (1-5) ON THE KEYBOARD using the Mod + Windows command and 2) Forgeting/Removing the connection for the keyboard ON THE PC.

Bluetooth drivers are implemented differently on each O/S and some versions are more and less compatible with the Zephyr Bluetooth Stack on which ZMK is built. If you are having trouble with your connection we recommend experimenting with a 3rd party Bluetooth dongle that can connect to your PC. We recommended the TP Link UB4A (Available from Amazon).

Kinesis is continuing to research ways to improve the connectivity experience for our customers and we are regularly pushing out new builds with new features and fixes. Major enhancements were released in January 2024 and again in February 2025 so if you are using firmware older than that we STRONGLY RECOMMEND UPGRADING.

Check the new Layer LEDs to see if you have inadvertently toggled into the Keypad Layer.

• If the Layer LED is OFF then you are in the Base Layer and the keyboard should be behaving normally.
• If the Layer LED is WHITE then you are in the Keypad Layer (where the numerical keypad resides). Tap the Kp key once to toggle back to the Base Layer.
• If the Layer LED is Blue then you have gotten “stuck” in the new Fn Layer (where the F1-F12 keys reside). Press both of the new Fn “pinky” keys simultaneously to toggle back to the Base Layer.
• If the Layer LED is Green then you have gotten “stuck” in the new Mod Layer (where the programming commands reside). Power cycle the keyboard to revert to the Base Layer.

If keys continue to output incorrectly please submit a Trouble Ticket to Kinesis.

1. Connect the both modules to a PC via the included cables and see if keys output to that PC normally. If they do not, let the keyboard charge for 60 minutes to see if you simply have a dead battery or a more serious problem. If the keyboard works over USB than you may just need to charge the battery (each module has its own rechargeable battery…).
2. If the batteries are charged and the keyboard is still having problems, connect the modules to your PC using the included USB cables and use a paper clip to try mounting the virtual drives to your PC. If you can get the drives open, try flashing Kinesis factory default firmware using the files and instructions found on this page.
3. If the drives are not responsive, please submit a Trouble Ticket to Kinesis.

The keyboard will always send keystrokes to whichever computer the left module is plugged into, regardless of profile or pairing status. If you want to send key strokes to a device wirelessly, the keyboard cannot be connected to any other computer via the USB cable.

If your computer doesn’t have native support for Bluetooth Low Energy (BLE) devices you have several options:

1. Connect the Left Module to your PC using the included charging cable and use the Pro exclusively as a “wired” keyboard. You will still need to plug in the right module to your PC periodically to charge the battery, but otherwise you will have full functionality.
2. Purchase a 3rd party Bluetooth dongle that can connect to your PC. Finding a dongle that will work well with your PC and our keyboard can be tricky but we recommended the TP Link UB4A (Available from Amazon).
3. Return the Pro and get the base model Advantage360 which is optimized for a wired USB connection.

When all three of the right module LEDs are flashing Red is means the right module cannot locate the left module. That could be because the Left module is Off, has a dead battery, or is out of range.

The February 2025 Firmware Update linked below fixed a long-standing bug with syncing so before you do anything else PLEASE UPDATE  YOUR FIRMWARE.

If syncing problems persist it may be necessary to manually re-sync the modules. Follow the instructions below to flash the Settings Reset file and then re-install the Feb 2025 firmware.

Certain users may perceive a subtle flicker in the backlight at lower intensity levels. Try using the combination Mod + Arrow Up to increase the brightness until the flicker goes away. If that doesn’t work, you can manually edit the configuration files on Github to change the brightness settings. See Section 5.4 in the User Manual for detailed instructions.

When the Profile LED flashes slowly it means that the keyboard has stored a bluetooth connection for the active Profile (1-5), but that particular PC is not in range. Check that PC and confirm that it is powered on and bluetooth is enabled. If that doesn’t work, please follow these steps to disconnect and reconnect from scratch:

1. Use the Bluetooth Clear command (Mod + Windows Key) to forget the previously paired device associated with the active Profile
2. Visit your PC’s Bluetooth menu and forget/remove any previous connections to the “Adv360Pro”

Once you’ve cleared the connection both at the keyboard and PC level, try pairing again from scratch.

If you are trying to pair a new device, use the shortcuts Mod + 1/2/3/4/5 to load one of the other 5 “Profiles”. Each Profile can only be paired with a single device at a time.

When the Profile LED is flashing rapidly it means the keyboard has not been paired over Bluetooth in the active Profile (1-5), but is currently “discoverable”. Toggle to a different Profile (Mod + 1-5) to re-establish the connection with another device or simply pair the keyboard from your bluetooth enabled device.

Not all operating systems support sending this status over Bluetooth, sorry!

Unforunately because of the way the keyboard “registers” itself with the host-PC, it is not possible to pair the keyboard with both operating systems in a dual-boot environment, regardless of Profile selection.

The best workaround is using one O/S wired and the other O/S over Bluetooth.

There are several reasons you may not be able to access Clique:

• Firmware: Open a text editor and use the Mod+V command to check your firmware version. If “clique” is not part of the firwmare hash then you will need to perform a one-time firwmare update to access Clique.
• Browser: Clique can only connect to your keyboard through a Chrome or Edge browser. If you don’t have those browsers, you will need to download and install one of them.
• USB Connection: Clique only works over USB. The “Adv360 Pro” port may still display in Clique but if left module is not connected via USB to the PC, a valid connection is not possible.
• Serial Port Permissions: We have yet to see it, but its possible your enterprise has specifically blocked serial port communication with USB devices. And some Linux users may need to manually enable serial port permissions to gain access to Clique.
• One Connection at a time: You keyboard can only connect to one instance of Clique/Studio at a time, so close any other tabs/windows and if necessary, restart your browser for a fresh connection.

Based on real-word usage, you should see the following life-expectancies but these can vary based on how many hours a day you are using the keyboard:

• Backlighting enabled: 4-6 weeks on a full charge (Note: there are 5 brightness settings you can choose from to extend battery life)
• Backlighting disabled: 6-12 weeks on a full charge

If you are getting significantly less than the above times, please leave the keyboard plugged in over night and then perform the Battery Status Command (Mod + HK4) the next morning. If the indicator LEDs don’t illuminate Green please submit a Trouble Ticket to Kinesis.